{"id":1313,"date":"2019-08-05T04:51:47","date_gmt":"2019-08-05T04:51:47","guid":{"rendered":"https:\/\/linsa.com.mx\/?p=1313"},"modified":"2019-08-05T04:51:47","modified_gmt":"2019-08-05T04:51:47","slug":"facility-management","status":"publish","type":"post","link":"https:\/\/linsa.com.mx\/en\/facility-management\/","title":{"rendered":"Facility Management"},"content":{"rendered":"
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Una de las principales cuestiones sobre c\u00f3mo lograr un servicio de limpieza exitoso, es la b\u00fasqueda para alinear los objetivos entre compradores, usuarios, conserjes, proveedores y las personas encargadas de la experiencia del cliente.<\/p>

En 2018, seg\u00fan la OCDE, M\u00e9xico es el pa\u00eds que m\u00e1s horas trabaja de los 35 que integran esa organizaci\u00f3n. Esto genera como consecuencia, que debamos lograr mejores entornos de trabajo, m\u00e1s limpios y ordenados, con buen mantenimiento e instalaciones que permitan desempe\u00f1ar el trabajo de los usuarios con una buena calidad de vida.<\/p>

Aunque resulta obvio cuando lo escuchamos y no cuando negociamos, todas las personas de un inmueble terminan conviviendo con el servicio de limpieza. Desde la persona que utiliza la cocineta para prepararse un caf\u00e9, hasta quien procesa una factura electr\u00f3nica o una orden de compra para ese servicio. De tal manera, que si no se logra una planeaci\u00f3n que considere a los involucrados, seguramente generar\u00e1 molestias o no alcanzar\u00e1 las expectativas de cada uno de ellos.<\/p>

Alcanzar una ejecuci\u00f3n de alto est\u00e1ndar, en gran medida depender\u00e1 de involucrar a las fuerzas de trabajo y a quienes sirven a esas fuerzas de trabajo. Entre los representantes de cada una de las partes, deben de hacer un mapa de influencia. Tambi\u00e9n llamado esfera de influencia, que tiene como objetivo localizar y etiquetar a todas las partes y los puntos en los que un servicio tiene contacto.<\/p>

Es com\u00fan que las decisiones de un contrato de servicios profesionales de limpieza, se tome entre el agente de ventas del contratista y el responsable de compras del cliente. Entre ellos suelen establecer los alcances, negociaciones, presupuestos y distintos complementos agregables o retirables del servicio. Las anteriores, son decisiones que impactan directamente en los resultados del servicio. La consecuencia de esto puede ser fatal y terminar en un servicio doloroso y con un ciclo corto de relaci\u00f3n de negocio o, a\u00fan peor, en la merma de la rentabilidad.<\/p>

Hacer un mapa de influencia.<\/p>

Para reducir los riesgos de la relaci\u00f3n laboral y alinear los objetivos de todos los involucrados, es recomendado realizar un mapa de influencias, se puede iniciar con un an\u00e1lisis FODA \u2013 Fortalezas, Oportunidades, Debilidades y Amenazas \u2013 de las partes. Cliente y proveedor deben de poner sobre la mesa en qu\u00e9 son buenos y en qu\u00e9 no. Ojo, para esto, se necesita tener una mentalidad abierta y receptiva a la cr\u00edtica constructiva.<\/p>

Otra tarea es identificar a las personas clave y con responsabilidad de gesti\u00f3n de equipos de trabajo de cada parte, con la intenci\u00f3n de involucrarlas, si no en la decisi\u00f3n, si en la comunicaci\u00f3n de los acuerdos y expectativas que abarca el servicio. Esto regularmente se hace durante el levantamiento y las negociaciones de los alcances.<\/p>

Finalmente, hacer un kick off y una revisi\u00f3n posterior al mes de operaciones para revisar alineamiento de objetivos, alcances de trabajo, expectativas y resultados, es b\u00e1sico. Todos los seres humanos necesitamos retroalimentaci\u00f3n, si no fuera as\u00ed, no existir\u00edan los puntos en un partido de basketball. Siempre es positivo saber en d\u00f3nde estamos parados y qu\u00e9 debemos mejorar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Una de las principales cuestiones sobre c\u00f3mo lograr un servicio de limpieza exitoso, es la b\u00fasqueda para alinear los objetivos […]<\/p>\n","protected":false},"author":1,"featured_media":1318,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[28],"tags":[],"class_list":["post-1313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo"],"yoast_head":"\nFacility Management - 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